Why you need to be using Live Chat on your salon website.

In this day and age, businesses need to be online and available 24/7. For many companies, that means having a website that can support them throughout the day, every day.

In fact, according to one report , businesses who don’t provide live chat on their website are missing out on up to £23 billion in lost revenue each year. However, just having a website isn’t enough – it needs to be set up in such a way that customers can easily find what they’re looking for and get all their questions answered quickly.

Live chat means instant customer service.

Live chat is a more convenient way for your customers to get answers.

Let’s face it: people are busy these days, and they don’t want to spend hours emailing back and forth just to get the help they need. They want their questions answered quickly, so they can move on with their lives. Live chat allows you to do just that, because it allows your customers to speak directly with someone who can address their concerns in real-time—and without having to go through the hassle of composing an email first (and then waiting for a response)

You can boost sales and generate more leads using live chat.

You can use live chat to get your customers to:

    • Book an appointment

    • Buy a product

    • Sign up for a newsletter

    • Discover salon treatments

Live Chat

You can set up automatic messages.

You can set up automatic messages to let customers know you are available, and then automate the process of answering customer questions. You can also automate the process of booking appointments, getting more information from your customers, or talking to them when you are late or closed.

You can capture more emails and extend your social reach with live chat.

When you have a live chat system on your website, you’ll be able to ask users if they’d like to schedule a call or receive an email from you after their visit. This will make it easy for them to get in touch with you at some point later, which is awesome because it means that you’ll have the chance to convert them into leads.

But wait…there’s more! Because we know how important having a robust presence on social media is in today’s world, there’s also the option of using our tool as a way to gather new followers on Facebook or Twitter as well!

It's quick, easy and cheap to get started with live chat.

Live chat is quick, easy and cheap to get started with. There are many companies offering free live chat services, so you don’t have to spend a lot of money on it right away. You can also start slowly with an inexpensive plan and then upgrade if you find that it’s working well for your business.

You’ll be able to set up live chat on your website, as well as on Facebook or Instagram pages. The best thing about this feature is that it increases the chance of getting customers interested in buying from you because they can find answers quickly without having to wait for a response via email or phone calls which could mean lost sales due to lack of interest by waiting customers who may not want their emails answered anymore after waiting so long! Plus we all know how hard it is sometimes just getting someone’s attention over text message unless there’s something really important going on.

Use live chat to help your customers, improve your website and make more sales.

Live chat is a great way to help your customers and improve your website.

Here are just a few ways live chat can help you:

  • Improve customer service. If there’s one thing every company needs, it’s happy customers! Live chat makes it easy for customers to get in touch with you, which means they’re more likely to feel satisfied with their experience. You’ll also see fewer negative reviews because live chat allows customers to be heard before they have a chance to complain about their experience on social media or elsewhere online.

  • Generate leads and make sales. People often don’t buy from companies that don’t give them what they want or solve their problems—and if you’re not providing solutions when someone reaches out with questions about your products or services via live chat, then odds are good that person will move on without spending money with you instead of someone else who does provide those solutions (or at least seems like they will). Live chats also give users quick access to information so that if anything comes up after purchase — say if there’s an issue with shipping — then the user is more likely able to contact support right away instead of feeling frustrated by an automated system that keeps directing them back into voicemail hell (yes this happens all too often).

Conclusion

Live chat is a great way to improve your customer service and help you sell more. It doesn’t matter if you run a website or an eCommerce store, live chat will make it easier for people to find what they need and give them a reason to become repeat customers. The best thing about live chat is that it’s easy to set up and use – all you need is some basic knowledge of HTML and CSS (or even just copy pasting code). You can also find plenty of plugins available on Code Canyon that can automate the process even further!

SALONS - TRAINING ACADEMIES - BEAUTY SUPPLIERS

Latest Projects

Jacalyn James Beauty Education Website

The Boutik Salon

Logo & Rebranding
Website Design & Build
Booking System Integration

British Beauty Website

British Beauty Salon

Website Design & Build

Jacalyn James Beauty Education Website

JACALYN JAMES

Logo & Rebranding
Website Design & Build
Course Booking System

Youthful Aesthetics

Website Design & Build

British Beauty Website
The new website reflects my new brand, and I love the new treatment menus which give a lot of great information to my customers. The BeautyHQ team continues to support me as I change and adapt the website alongside my business.

Emily - British-Beauty.co.uk